Frequently Asked Questions

Counseling provides an opportunity to talk with a professional, caring, licensed psychologist, social worker, or counselor about whatever is holding you back or making life difficult. It is a dedicated time to talk about you in a safe and confidential setting.

There are three easy ways to begin the counseling process.

A) Fill out the New Client Form HERE, and you will be contacted by our Intake Coordinator within a day, M-F, or

B) You may call the Intake Coordinator, Brian McCallum, at 847-382-4673 ex. 322, and he will coordinate with our staff to schedule you with a counselor who can address your particular issue, and is available to see you at a time and place convenient to you, including video therapy, or

C) You may review the list of counselors on the Our Clinicians page, and request an appointment directly from one of them, after you have filled out the New Client Form.

No matter what method you choose, we will do all we can to accommodate your needs as soon as possible.

Please call or email your clinician directly and 24 hours prior to originally scheduled session.

Prior to your first appointment, you will get a call from the counselor. During this call, you are encouraged to ask questions about the counselor, and in turn, they will ask questions about you. This is an informal and easy conversation to get to know one another. The first appointment is then made for an in-person or a video session. At the first appointment, which is called an intake, you will go over the form you completed, sign necessary documents, and begin to get a sense of one another. Right from the start, you and your counselor will be working to form an honest, open, and collaborative relationship in order to do the important work ahead.

Typically, they run about 45-50 minutes. Intake sessions run 60-75 minutes. Counselors can now schedule shorter 20 or 30 minute video sessions if needed or desired, as well.

That’s a good question, and the best answer is, it depends. Each person is different, and it depends on what you’re working on, the time you’re able and willing to put into it, and the level of progress you make from session to session. On average, people see a counselor between three and twelve months, sometimes coming back once or twice a year to “check in” and get more skills and insights. Once you’ve accomplished your counseling goals and feel that you can meet life’s challenges, you’ll know that you no longer need counseling!

A good clinical relationship is vital to successful therapy. You and your counselor and can usually be determined by the third session. If it is not a good fit, by all means let the counselor know how you feel. This is no fault of either person – it’s simply human chemistry. Your counselor can facilitate the transfer of your information to another Samaritan counselor.

If you don’t use insurance, self-pay rates are $200 for intake, and $150 for sessions. If you are using insurance, you will pay either your co-pay or co-insurance, which usually run between $25 and $40, depending on your policy. You may have secondary insurance to cover some costs, as well. You can check our Insurance page for a list companies with whom we are contracted.

Samaritan is committed to providing affordable, excellent counseling regardless of one’s ability to pay. We offer a sliding scale based on income, and scholarships for those who need more financial assistance. When faced with financial burdens, often our mental health also suffers, and it’s all the more important to seek help to get back on track.

Samaritan Counseling accepts many insurances, cash and sliding scale payments. For a list of insurances accepted by Samaritan, please see our Insurance page.

Yes, our Clinical Psychologists and Clinical Social Workers can accept Medicare. Please note, though, that Clinical Counselors cannot accept Medicare.

Samaritan is able to take one Illinois Medicaid plan called Meridian.